Nigeria bank customers are now confident of the financial system and are rest assured that their money is safe as a result of the reforms which took place in the industry over the past couple of years. Basically there is no bank more sophisticated with unique products as almost all the banks offer same product rapped up with distinct acronyms.
The only difference between bank A and B lies in “customer service” which is the difference maker! In this article, am going to explain in details some questions Nigerian bankers ask before opening account in any of the banks as well as give a satisfactory answer to it.
- Can I open an account while outside the country?
No. Your physical presence is required for all account opening. - Is it possible to open an account in the country and operate the account while out of the country?
Yes. The account can be operated through any of our card products or internet banking solution. - Do I need a withdrawal booklet to operate a savings account?
No. A withdrawal slip, located in all branches is all that is required to withdraw cash at any of the branches. - How can I open a salary account?
Your company / organisation will write the bank to introduce the prospective account holder to the bank for account opening. - How long does it take before my account becomes inactive?
Current accounts become dormant after 6 months of inactivity. - How long does it take to open an bank account?
Accounts are opened within 24 hours upon submission of complete documentation. - Do I get charged for operating and doing transactions from another branch other than where my account was opened?
No. There is no charge for operating your account from another branch. - Can I initiate transfers from my Naira account to my dollar account or dollar to my Naira account?
No. Only transfers in same currency are available. - Can I update my account details from any branch?
Yes. Account update requests can be made at any of the branches. - Must I visit my branch to request any product or service?
No. requests can be made from any of the bank”s branches or through their Contact Centre - How long does it take for an account to be transferred to another branch?
About 24 hours after the request has been received and duly approved. - Will my account number change if I transfer my account to another branch?
No, The NUBAN account series is unique and same. The only change is the address of the new branch that will appear on your next cheque book. - Does a savings account holder get a passbook to run his/her account? If so, how?
No. A savings account holder can withdraw from his account at any of our branches by completing a withdrawal slip. - Can the same individual have more than one account with different branches?
It is possible, only if the customer has different classes of accounts. E.g. a customer can have a savings account with one branch and a current account with another branch but cannot have 2 savings accounts or 2 current accounts with 2 different branches or with the same branch. - How does a customer request a cheque book?
The customer will need to complete a cheque book requisition slip which can be gotten from any branch . Otherwise, the customer can write to the bank requesting a cheque book. In both cases, the request will need to be signed according to the mandate of the account. He can also apply via the Internet Banking platform or by self-service platform. - How long does it take for the request to be processed?
It takes 24 hours for Lagos branches and 48 ” 72 hours for up-country branches (branches outside Lagos). - How many leaves are contained in a cheque book and how much does it cost?
A cheque book for an individual account may contain 20 or 50 leaves, and for a corporate account 50 or 100 leaves. 20leaves cost N525, 50leaves cost N1050 and 100leaves cost N2100. - Can a cheque book request be made in one branch and the cheque book collected from another?
Yes. The customer will need to indicate at the point of request where he would like to pick the cheque book up from and the cheque book will be delivered to that branch. - Can a cheque book request be made online?
Yes. There is an option for online request for users on internet banking platform of any bank. - Can a third party collect a customer’s cheque book? If so, how?
Yes, a third party can collect a cheque book on the account holder”s behalf. The account holder will need to write a letter authorizing the bearer to collect the cheque book on his behalf. The letter must be duly signed and the bearer must have a valid / acceptable means of identification. - How does a customer activate a new cheque book recently collected?
The customer will need to sign the cheque book acknowledgement slip. This slip is the first page in the cheque book. The signed slip is returned to the bank (through the Customer Services unit or the accounts officer) and the cheque book will be activated. - What does a customer who has misplaced his cheque book do?
The customer should advise the bank immediately of the loss so that the cheque book will be blocked. To get another cheque book, copies of a sworn affidavit, police report and a completed indemnity form and a duly signed letter reporting the loss are required from the customer. - What are the requirements for a change of address?
A duly signed instruction from the account holder informing us of the change of address as well as a current utility bill(PHNC, waste bill, telephone bills, rent receipt etc) which has the new address of the customer are needed for a change of address - How long will it take for the change of address to be effected?
It will only take a few minutes, if all the requirements are in place. - Will the name change take effect immediately?
Yes. If all the requirements are in place, the name change will only take a few minutes. - What are the requirements for a change of name for a corporate account?
A new certificate of incorporation and a letter from the customer requesting a change. - Will this change be effected immediately?
A search will be carried out on the new document and name will be changed if search returns with matching information.