After months of undergoing auditing and other processes to achieve internationally acceptable standard in Quality Management System, FUG Pensions has been awarded International Organization for Standardization (ISO) 9001:2008. The certification is aimed at repositioning the Company for excellent service delivery and customer satisfaction.
In a ceremony at the Company’s Head Office, FUG Pensions was formally presented with the Certificate of Compliance with the internationally acceptable minimum standard.
Chidi Egbujor, Head of Information Technology, Chidi Egbujor, while briefing members of the Board and Management on the development said the certification of FUG Pensions by International Organization for Standardization (ISO) with ISO 9001:2008 in Quality Management System covers all processes, including data integrity and its relationship with customers.
The International Organization for Standardization, (ISO) is an independent, non-governmental organization, the members of which are the standards organizations of 164 member countries. It is the world’s largest developer of voluntary international standards and facilitates world trade by providing common standards between nations. The use of the standards aids the creation of products and services that are safe, reliable and of good quality.
The standards help businesses increase productivity while minimizing errors and waste. By enabling products from different markets to be directly compared, they facilitate companies’ entry into new markets and assist in the development of global trade on a fair basis. The standards also serve to safeguard consumers and the end-users of products and services, ensuring that certified products and services conform to the minimum standards set internationally.
Usman B. Suleiman, managing director of FUG Pensions,while responding to the certification stated that the Company is challenged to deliver and sustain quality service to its customers and stakeholders.
Adeyinka Sogunle Acting Chairman, Board of Directors who was Impressed by the award noted that with the certification, the PFA has an edge over its competitors at the marketplace. He vowed to ensure that the company lives up to its billing in customers’ satisfaction index in the pension industry in particular and in the finance sub sector in general. Barrister Sogunle noted that the certification has now raised the bar in service delivery in the industry and placed the company on an advantaged position, while marketing its products and services.
“It will go a long way in giving FUG Pensions a marketing advantage. We are the first PFA to be certified by ISO in quality management system; another PFA was certified in data integrity. The word management is all encompassing, it means that in terms of delivery we have demonstrated quality, in our internal audit we have demonstrated quality, in our data, we have demonstrated quality and in almost everything that the organization stands for, we have demonstrated quality”.
The Acting Chairman, on behalf of the Board, commended the Management and staff for their commitment that resulted in achieving the certification and pledged the continued support of the Board in ensuring that the standard achieved is sustained.
Gambo Shuaibu, Director and Chairman of the Board Committee that oversaw the certification, said the rationale for the certification was to measure how effective and efficient management processes in service delivery were. He added that it took the Company 18 months to achieve and gave the assurance that it would be sustained.
FUG Pensions was licensed in June 2007 and commenced operations in October 2007. Since then it had consistently improved its services to the delight of its customers. With this in mind, FUG Pensions developed a self- service platform to help its customers have access to their account details without physical contact or human intervention.