As part of efforts to deliver simpler and smarter banking to its teeming customers, Union Bank of Nigeria Plc has unveiled a new branch with modern technology. The branch is situated at Muri Okunola Street, Victoria Island, Lagos.
The branch is one of Union Bank’s locations that will offer premium service to Elite Banking Customers. This service is unique to the branch and while customers can access all the bank’s products and services, they can also experience premium service via the Elite Banking lounge. The architectural design and aesthetics is the evidence of the transformation the bank commenced three years ago. The bank will roll out more Elite Banking Lounges in major cities like Abuja, Lagos, Port Harcourt, and others in the coming days.
Speaking at the event, the Chief Executive Officer, Union Bank, Mr Emeka Emuwa, while delivering an address, said the new branch is a reflection of the bank’s journey towards satisfying its customers. “Many of you may know that next year, Union Bank will be a 100 years old. So what we are doing today is a reflection of the journey to modernise the bank and get ready for the future,” Emuwa said.
“It’s important that as the environment evolves and as the market evolves, we should remember to re-fashion our heritage and our values. Union Bank has been automated which is part of what we have worked through over the last few years.
“This location is one of the first that reflects our refreshed identity. You would see that the Stallion is different from what it used to be. Again, it’s a reflection of the bank and I know we’re coming from somewhere and we’re going somewhere. You have seen in the media in the last few months how we have worked on our brand identity and we know that you will continue to be with us on the journey we’ve embarked on.
“In addition to refreshing and remodelling our network, what we have done is introduce simpler and smarter products. We have also unveiled our online and mobile banking platforms” Emuwa explained.
Commending the management for their effort in repositioning the financial institution, some of the customers testified to the improved customer service and efficiency of the bank. The Chief Executive Officer, Wiseduo Investment Limited, Alhaji Idris Suleiman said: “This is a new Union Bank. I must commend the management for all the efforts they have put in transforming this bank. I have also told the management here that you have a nice edifice. Because if you fail to develop good branches, the people in head office will bear the brunt and they have to pass it back to you. I wish you all the best and I’m proud once again to be associated with Union Bank.”
Also, the founder and CEO, Lady Mechanic Initiative, Mrs Sandra Aguebor said: “Union Bank have really supported me in my business even at my early stage. They gave me the job of repairing their trucks. We have four accounts with them and the bank has been very supportive to the Women Mechanic Initiative which has trained 1000 women. So I’m happy to be with them and I will continue to be with them.”