Sterling Bank Plc has announced the conclusion of upgrade of its information technology infrastructure. The move was in line with its mandate to enrich the lives of its customers through efficient and prompt delivery of quality banking services.
About 24 months back, the bank commenced the upgrade of its core and subsidiary systems, transiting to more robust, agile and flexible platforms that are more adaptable to the dynamic banking needs of customers and position it for long term sustainable growth.
According to a statement issued by the bank, the decision to upgrade the IT infrastructure was informed by the need to improve the service delivery and customer experience. It also stated that the upgrade was in line with the its mission to enhance stakeholders’ value as a financial institution of choice, adding that the upgrade became necessary in view of the need to meet customers’ expectations.
“Sterling Bank would continue to demonstrate its commitment to enhancing customer experience in the provision of quality banking services as evidenced by its adoption of one of the best core banking software in the world.
Our decision to upgrade our IT infrastructure is in line with global best practice and this will place our institution at par with other global financial institutions. This will also enhance the bank’s transaction processing capacity and speed,” it said.
The bank noted that in view of the fact that technology remains the backbone of the global banking system, it will remain committed to continuously making the necessary investments in IT infrastructure to ensure that it delivers its one-customer experience to all its customers.