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Cynthia Charles

Ecobank customers complain over faulty mobile app, hostile customer care staff

ECOBANK NIGERIA

Prince Eddie Vpom

I don’t receive alerts due to change of number but getting my alert on my new line is becoming more difficult than a job interview. The customer care personnel demand I provide an affidavit before I can use my fully registered MTN sim card and my ATM card isn’t working.  It is the third card I have collected between 2016/ 2017, how awkward. I don’t know if the cards don’t last or my own don’t last. I really can’t say.

Ecobank Nigeria

Hello Prince Eddie Vpom. Thank you for contacting Ecobank. We apologize for any inconveniences experienced. To adequately assist you, please send email to ENGContactCentre@ecobank.com with your complaint, account details and a valid telephone number to enable us assist further. Thank you for choosing Ecobank.

Valentine VD Xsmart Eze

I can’t use the Ecobank mobile app to transfer or buy airtime. When these transactions are successful, I am not being alerted on the amount debited for my transactions.

Ecobank Nigeria

Hello Valentine VD Xsmart Eze. Thank you for contacting Ecobank. We apologize for any inconveniences experienced. To adequately assist you, please send email to ENGContactCentre@ecobank.com with the error message encountered, account details and a valid telephone number to enable us assist further. Thank you for choosing Ecobank.

Olukokun David Oluwaseun

Latest joke. Ecobank God helps you. I am scared.  What happens next?  My money has not being dispensed since last Thursday when I did a transaction using your mobile app.  The problem has not been resolved.

Ecobank Nigeria

Hello Olukokun David Oluwaseun. Thank you for contacting Ecobank. We apologize for any inconveniences you might have experienced. Kindly send an email to ENGContactCentre@ecobank.com with the following details;  Account Number,  First 6 and the last 4 digits of  Transaction amount,  Transaction Date and Location, A valid phone number to enable us assist you further.

Ijeoma Okpala Ezennia

Ecobank really needs to train their customers care representatives. They are so hostile when responding to customers questions.

Ecobank Nigeria

Hello Ijeoma Okpala Ezennia. Thank you for contacting Ecobank. We apologize for any inconveniences you might have experienced. Kindly provide the name and location of the branch you visited to enable us investigate. However, you can send an email to ENGContactCentre@ecobank.com with the name and location of branch visited, account details and a valid telephone number. Thank you for choosing Ecobank

Wasila Garba

I regret banking with Ecobank. I would have closed the account I am having in the bank if it were not used for the payment of my salary.

EcobankNigeria

Hello Wasila Garba. Thank you for contacting Ecobank. We sincerely apologize for any inconveniences you might have experienced. If you have any challenges with any of our product and services, please send email to ENGContactCentre@ecobank.com with your complaint, account details and a valid telephone number to enable us assist further or engage us on WhatsApp on +234 808 760 3717. Thank you for choosing Ecobank

Akanle Olatunji Ecobank needs to improve on their Services. I can’t venture into this mobile app banking because if you do any transfer using the app, there would be delay in the transaction process. When you report the problem, you will be asked to fill form. Believe me; the problem will remain unresolved.

EcobankNigeria

Hello Akanle Olatunji. Thank you for contacting Ecobank. We apologize for any inconveniences you might have experienced. Please engage us on our WhatsApp number +2348087603717 or forward a mail to ENGcontactcentre@ecobank.com if you have any challenges with any of our products and services. Thank you for choosing Ecobank.

 

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This post was last modified on %s = human-readable time difference 9:24 AM

Categories: BANKING
Cynthia Charles: She is a prolific writer and has special interest on writing about business and opportunities. She can be contacted via cynthiaadigwe@financialwatchngr.com
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