Stanbic IBTC has announced the launch of a new mobile app as part of its financial service offerings aimed at boosting customer service delivery and user experience.
The bank said in a statement that the new Stanbic IBTC Mobile App would be the “best-in-class” in mobile financial service delivery, with emphasis on seamless user experience, aesthetics and convenience.
The Chief Executive Officer, Stanbic IBTC Holdings Plc, Mrs. Sola David-Borha, was quoted as saying that the launch of the app was in line with the bank’s value proposition to provide end-to-end financial services and solutions to its customers, adding that it was based on “our innovative customer-centric focus and the app was co-created with our customers”.
She said, “We are continuously looking for ways to bring new and innovative products and services to our customers. The need to have access to financial services when and where our customers want it cannot be over-emphasised. So, we have now given them a new service that meets that demand. Our services will continue to evolve to anticipate their changing needs.”
According to the statement, the Stanbic IBTC Mobile App offers banking, asset management, pension and mobile money services from mobile device.
“Our customers can see their bank accounts, mobile wallet, pension and mutual fund investments in one place, rendered in a beautifully crafted visual design that gives them total control of their money and investments. We will continue to add new features to meet our customers’ needs,” David-Borha added.
She described the move as another step towards leveraging evolving technologies to bring value-added products and services closer to Nigerians, in line with Stanbic IBTC’s drive to enhance financial inclusion in Nigeria.
The statement described the app as fast, dependable and feature-rich, with the capacity to conduct funds transfer, bills payment, airtime purchase, cheque services, mobile money and lifestyle services.
It said, “Its other features, unavailable in most other banking apps, include monitoring pension accounts, checking mutual funds account, redeeming and making additional investments in mutual funds.
According to the statement, the app was officially released into the market on November 29 and is currently available for download on the Android Play Store and Apple App Store to both customers and non-customers of the bank.
It said key enhancements to the app in the coming months would include the monitoring of the value of stocks and authorising stock purchase and sales.
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