Sterling Bank customers rue over failed online payment, dormant account reactivation

February 27, 2017 Haruna Magaji BANKING

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I tried making an online payment with my Verve card and you people deducted my money and the payment didn’t reflect on what am paying for, So I tried reporting the case to your branch where I opened the account and they said they have lodged complaint but till now I have not gotten a refund! Please sir/ma Kindly help on what step to take to get a refund of my money. Thanks.

Sterling Bank response

Hello

Muhammed Mumuni , we apologize about your experience. Kindly send us a personal message with the details of the transaction for further assistance. Thank you.

Olasunkanmi Ajose

I cannot check my acct balance and make fund transfer on my mobile phone any more unlike before when I used to do it at will with your bank codes. When I complained at one of your branches, the response turned me off, telling me to download the bank app. Even, when I downloaded the app with my Sterling Bank registered phone number, I still didn’t get it after promising to send my app with pin code with which I use to register it. Up till now, I am yet to receive the pin code. You people should be customer- oriented.

Sterling Bank response

Hello

Olasunkanmi, thank you for contacting us. We apologize about your experience. Kindly confirm the error message you get when you try to use the USSD codes.

Olasunkanmi Ajose

Now that I have received my activation key number completing every necessary things ought to be done. Could you Please tell me the meaning of e-money bank and bank in the app as I cannot check balance, buy airtime, pay my cable bill and make transfer and receipt of funds. Thanks.

Sterling Bank response

Hi Olasunkanmi, thank you for contacting us, please be informed that the E-money is a virtual wallet that can be funded on the application and to cash out you may need to visit a Sterling money agent or the branch, please confirm if you have been profiled for the Sterling money application at the branch.

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About Haruna Magaji 2484 Articles

Haruna Magaji is a journalist, foreign policy expert and closet musician. He is a graduate of ABU Zaria and a member of the Nigerian union of journalists. JSA, as he is fondly called, resides in Suleja, Abuja. email him at - harunamagaji@financialwatchngr.com